Every purchase on BrokenGadgets.in is protected by full escrow. Your money is held safely until you confirm the part works. If anything's wrong, you get a full refund.
If the earbud doesn't pair, doesn't work, or doesn't match the listing description — you get 100% of your money back. No arguments. No complicated process. Just a refund.
When you confirm a purchase, your payment is held securely in escrow. The seller cannot access it yet. You are protected from the moment you pay.
Only after your payment is confirmed does the seller receive a prepaid shipping label and dispatch the item. Sellers are incentivised to ship quickly and accurately.
Receive your part. Pair it, check battery life, confirm it matches the listing. You have 48 hours after delivery to raise any issue.
Once you confirm everything is as described, your payment releases instantly to the seller. If there's an issue, raise a dispute and our team will investigate within 24 hours.
✅ Item not as described (wrong model, wrong side, hidden damage)
✅ Item doesn't pair or work after standard reset procedure
✅ Item never arrives (lost in transit)
✅ Seller cancels after payment
✅ Battery health significantly worse than stated condition
❌ Buyer's remorse (changed mind after receiving a working item)
❌ Damage caused after delivery (dropped, water damaged by buyer)
❌ Normal wear for the stated condition grade
If there's an issue with your order, report it within 48 hours of delivery via your buyer dashboard. Go to Dashboard → Orders → Report Issue. Attach photos and a short description. Our support team will review and respond within 24 hours.