Return Policy

Last updated: July 2026  ·  Applies to brokengadgets.in

1. Overview

BrokenGadgets.in connects buyers and sellers of spare earbuds, charging cases, and gadget parts. This return policy explains how returns, refunds, and exchanges work on our platform.

2. What This Policy Covers

• Returns for defective or damaged items.
• Returns when the item does not match the listing description.
• Exchanges for approved replacements.
• How refunds are issued from escrow.

3. Return Eligibility

Returns are eligible when a buyer receives an item that is:

• Not functional as described, or defective.
• Different from the model, condition, or accessories described in the listing.
• Damaged in transit, or missing parts that were promised by the seller.

We do not accept returns for normal cosmetic wear that matches the listing grade, or for buyer remorse after the item has been confirmed as described.

4. Return Window

Buyers must raise a dispute within 72 hours of confirmed delivery. If a buyer does not raise a dispute in that window, the order is released from escrow and the seller receives payment.

5. Defective and Non-Defective Returns

We accept returns for both defective and non-defective items, as long as the issue is covered by the listing terms and our buyer protection process.

• Defective items: Not powering on, not pairing, one side dead, battery failure, or other functional defects.
• Non-defective issues: Incorrect model, missing accessories, or condition significantly different from the listing.

6. Exchanges

Exchanges are handled case-by-case. If an exchange is approved, we coordinate the replacement item and the return shipment. Exchanges require both buyer and seller agreement.

If you want an exchange instead of a refund, mention it clearly when raising the dispute.

7. Return Process

1. Contact support at support@brokengadgets.in or use the dispute form after delivery.
2. Provide photos, order details, and a short explanation of the issue.
3. We review the claim and may ask the seller to respond.
4. If approved, we provide return shipping instructions and a delivery address.
5. Once the returned item is received and verified, the refund is released from escrow.

8. Shipping and Return Costs

If the return is approved due to a defect, damage, or a listing error, return shipping may be covered by the seller or by BrokenGadgets.in as part of buyer protection.

If the return is approved for a non-defective issue that is still the seller's responsibility, we will clarify who pays shipping before the return is shipped.

9. Refund Timeline

Refunds are issued from escrow after the returned item is received and verified. In most cases this takes 3–5 business days from the date we receive the item.

If the return is not approved, the order remains with the seller and the buyer may not receive a refund.

10. Exceptions

• Items listed as "For Parts" or "Not Working" are not eligible for return based on functionality.
• Missing items are not eligible if the listing explicitly stated they were not included.
• Returns are not accepted after the 72-hour dispute window unless there is a documented delivery issue.

11. Contact

For any questions about returns, exchanges, or refunds, email support@brokengadgets.in. We aim to respond within one business day.