Privacy Policy

Last updated: April 2025  ·  Applies to brokengadgets.in

1. Who We Are

BrokenGadgets.in is operated by Navigo Tech Solutions, Chennai, India. We run India's first peer-to-peer marketplace for single earbuds and gadget spare parts. Contact us at brokengadgets@navigotechsolutions.com.

2. What We Collect

• Account data: Name and email address from Google Sign-in.
• Listing data: Brand, model, photos, condition, and price you provide when listing a part.
• Transaction data: Payment references via Razorpay (we never store card numbers).
• Contact data: Phone number and city, provided voluntarily for buyer alerts.
• Usage data: Pages visited, search queries (anonymised), browser type. Collected to improve the service.

3. How We Use Your Data

• To match buyers with sellers and send email notifications when a match is found.
• To process payments securely through Razorpay escrow.
• To arrange shipping via Delhivery or Shiprocket.
• To send service emails (listing confirmed, buyer found, payment released).
• We do not sell your data to third parties. We do not send marketing emails without consent.

4. Data Sharing

We share the minimum necessary data with: Razorpay (payment processing), Google (sign-in), and Delhivery / Shiprocket (shipping labels). All are governed by their own privacy policies.

5. Data Retention

Account data is retained while your account is active. Closed listings are anonymised after 12 months. You can request deletion at any time by emailing us.

6. Your Rights

Under Indian IT Rules 2011 and applicable data protection laws, you may request access, correction, or deletion of your personal data. Email us and we will respond within 7 business days.

7. Cookies

We use a single session cookie for login state. We do not use advertising or tracking cookies.

8. Changes

If we make material changes we will post a notice on the homepage at least 7 days before they take effect.

9. Contact

Questions? Email brokengadgets@navigotechsolutions.com.